Industries  Telecommunications 

Consulting in Telecommunications


Providers of telecommunications services and products are facing ever tougher competition and consolidations and convergence are widespread within the industry.

Network operators are particularly keen to adapt their marketing, sales and service operations around their overall product and service range (encompassing mobile telephony, fixed-line networks, Internet and television). The challenge facing providers is to harmonise redundant sales and service organisations, reduce the complexity thereof and introduce greater efficiency to client interaction. At the same time, they are aiming to compensate for sharply falling prices by marketing new broadband services. Moreover, to an increasing extent, producers of consumer devices are infiltrating the service market, forcing network operators to change their business models with trend-setting products such as the Blackberry or iPhone.

J&M supports telecommunications companies with integrated management and IT consulting


Invariably, companies that manage to harmonise their strategy and operational performance as effectively as possible achieve outstanding success. J&M can support telecommunications companies thanks to its in-depth sectoral expertise, its years of experience in the optimisation of marketing, sales and service and its supply chain management and IT know-how. Our consultancy services focus on:

  • Strategies for raising brand value and customer value
  • Performance management with clear parameters and KPIs
  • Business and process excellence across the entire value chain (LEAN telco)

The result: Quantifiable and sustainable improvements to operational performance


Our clients, which range from medium-sized enterprises to major international concerns, value the holistic approach whereby J&M examines strategy, processes, organisation and IT as one. It is an approach that enables us to fast-track the business of our customer companies and bring about significant and lasting improvements. J&M has demonstrated its consultancy expertise beyond doubt, and services have included:

  • Reorganising business client sales
    (centralising of solution selling, halving of customers-per-account manager ratio, area control for indirect sales)
  • Outsourcing of functional areas
    (billing, real estate, purchasing)
  • Generating additional income by means of revenue assurance
    (optimisation of CDR flow rate, graded client data authorisation concept, reduction in open items)
  • IT efficiency gains
    (consolidation of CRM systems, centralisation of data centre structures and first level IT support)

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